Individual Session

Cancellation Policy

This policy covers therapy, specialties and coaching offered by CBQUALITY Wellness & Lifestyle. Scope of Services Therapy (Florida residents only): Provided via secure telehealth platform (Zoom). Therapy is available only to individuals who are physically located in Florida at the time of service and meet eligibility requirements. Coaching (worldwide): Professional coaching and mentorship services are available internationally. Coaching is not psychotherapy, does not include diagnosis or treatment of mental disorders, and is not a substitute for therapy or medical care. We will clarify at intake whether you are engaging in therapy (Florida) or coaching (global). You may not be enrolled in both for the same concern. Booking, Paperwork & Payment Booking: Sessions are booked through the website or through direct communication with Claire or her team. Paperwork: Required consent and intake forms will be sent after booking and must be completed prior to the first session. Payment: Sessions are prepaid at the time of booking to confirm your appointment, unless otherwise agreed upon in writing with Claire directly. Fees & Good Faith Estimate (No Surprises Act – U.S.) If you are not using insurance (self-pay), you have the right to receive a Good Faith Estimate (GFE) of expected charges for non-emergency services. You may request a GFE before scheduling and/or will receive one in writing at least one (1) business day before your scheduled service. Keep a copy for your records. If you receive a one-time bill that is $400 USD or more above your GFE, you may dispute the bill. More info: https://www.cms.gov/nosurprises or 800-985-3059. Insurance & Superbills I do not bill insurance, nor do I engage with insurance on your behalf. Upon request, I can provide an itemized receipt (superbill) that you may submit to your insurer for possible out-of-network reimbursement. Reimbursement is not guaranteed; you are responsible for confirming your benefits and for all charges. Cancellation, Rescheduling & No-Shows Please provide at least 24 hours’ notice to cancel or reschedule. Cancellations with less than 24 hours’ notice and no-shows are charged the full session fee on the day of the missed appointment. Because appointments are prepaid, missed or late-cancelled sessions are not refundable. For more details view the full practice policy at https://www.clairefountain.com/practicepolicy