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privacy Policy

CBQUALITY Wellness & Lifestyle (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit clairefountain.com or engage with our services, including therapy, coaching, digital products, and workshops.


By using this site, you consent to the practices described below.

Who We Are

CBQUALITY Wellness & Lifestyle
Located in the State of Florida, USA
Email: legal@clairefountain.com


This site is hosted on Wix Studio, which provides website hosting, analytics, and payment functionality under its own security and privacy controls.

Information We Collect

We collect only the information necessary to provide our services and operate the website. This may include:

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  • Contact details: name, email address, phone number, and messages submitted through forms.

  • Booking details: information you provide when scheduling therapy, coaching, or workshops (e.g., name, email, phone, address, date of birth if entered).

  • Account details: login credentials created to access digital products or blog functions.

  • Payment information: processed securely through Wix Payments and/or Stripe. We do not store credit card numbers.

  • Email communications: when you subscribe to updates or newsletters.

  • Automatically collected data: cookies, IP address, browser type, device information, and usage patterns to support site analytics (Google Analytics 4 if enabled in future).


We may use standard anti-spam tools such as Google reCAPTCHA to protect forms.

Sensitive Information and Health Data

We do not collect Protected Health Information (PHI) on this website.


All therapy-related PHI is handled only within our SimplePractice client portal and Zoom for Telehealth sessions, which follow HIPAA-compliant standards. Appointment reminders are managed through SimplePractice.

 How We Use Your Information

We use collected data to:

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  • Provide and personalise the services you request

  • Process payments and manage bookings

  • Send confirmations, updates, and relevant communication

  • Improve our website and offerings

  • Respond to inquiries and support requests

  • Send optional newsletters or promotional materials (you may unsubscribe at any time)

  • Maintain records for business and legal compliance
     

We store form submissions and booking data for up to 36 months, after which they are securely deleted unless required by law.

Cookies and Tracking

Our website uses cookies to enhance functionality and analytics.
You can adjust browser settings to decline cookies or clear them at any time.
If we implement advertising or analytics tools such as Google Analytics 4 or Meta Pixel, a cookie consent banner will appear, and you may opt out.
We currently do not respond to “Do Not Track” signals.

Legal Bases for Processing (EU/UK Users)

For visitors in the EU/UK, we rely on these lawful bases:

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  • Your consent, when you provide information voluntarily

  • Contractual necessity, to deliver services or fulfil orders

  • Legitimate interests, to maintain and improve operations

  • Legal obligations to comply with applicable laws

Data Sharing and Disclosure

We do not sell or rent your personal information.
We may share information only with trusted service providers who assist us in operating the site and delivering services, including:

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  • Wix Studio (hosting & website infrastructure)

  • Stripe / Wix Payments (payment processing)

  • SimplePractice (EHR & telehealth platform)

  • Email platforms (e.g., Flodesk or Mailchimp if used in future)

  • Analytics providers (e.g., Google Analytics 4)

 

Each vendor processes data under its own privacy terms and security measures.
We may also disclose information if required by law, subpoena, court order, or government request.

Data Retention

Personal data is retained only as long as necessary for the purpose collected, to comply with legal obligations, or to resolve disputes.
Form data and email communications are typically retained for 36 months.

Your Rights

U.S. Residents
Depending on your state (e.g., California CPRA), you may have rights to access, correct, or delete personal data, and to opt out of the sale or sharing of personal information (for targeted advertising). We currently do not sell personal information as defined by CPRA.

 

EU/UK Visitors (GDPR)
You may request to: access, rectify, erase, restrict processing, object to processing, or request data portability. To exercise rights, email legal@clairefountain.com. We will respond within one month as required by law.

 Security

We use standard technical and organizational measures to protect your data, including SSL/TLS encryption, limited access controls, and secure servers provided by Wix and our vendors. No system is 100% secure, but we take reasonable steps to reduce risk.
If a data breach occurs that may affect you, we will notify you as required by law.

Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect information from anyone under 13. If we learn that we have inadvertently received such data, we will delete it promptly.

 International Transfers

If you access this website from outside the United States, you understand that your data may be processed in the U.S. and other jurisdictions that may not offer the same data protection level as your home country. We take reasonable steps to protect your information in accordance with this Policy.

Links to Other Websites

Our site may contain links to external websites. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies independently.

Intellectual Property and Purchases
Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law or operations. Revisions take effect upon posting to this page. Your continued use of the website after changes indicates acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:


CBQUALITY Wellness & Lifestyle
Email: legal@clairefountain.com
State of Florida, USA

All digital products and materials are protected by copyright. Use is subject to the license terms outlined in our Purchase & Refund Policy. Please refer to that policy for usage rights and restrictions.

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